The continuous growth of the chatbot market is presenting many new prospects for businesses all over the world. Chatbots have been effective in simplifying communication between businesses and customers. Therefore, many businesses are eager to learn about chatbot trends that would take the limelight in 2021.
Companies are slowly recognizing the massive potential of chatbots for process automation, closing simple support requests, and improving ROI. Presently, chatbots can help any business in improving customer satisfaction by responding to customer requirements and ensuring round-the-clock availability.
Latest Chatbots Trends to See in 2021
Chatbots are bringing in new functionalities by leveraging the capabilities of AI and machine learning. So, it is important to stay updated with chatbot industry trends to anticipate the future of the industry. The following discussion helps you reflect on some of the notable trends for chatbots that would make highlights in 2021.
Improved Chat Functionalities
One of the foremost chatbot trends directly refers to the impact of AI. According to a CCW Digital Survey, almost 59% of professionals perceived the impact of AI in enhancing the industry rather than replacing humans. The chat experience will find new dimensions with the integration of AI-based chatbots in your business.
Chatbots feature versatility, personalization, security, customer-focus, and conversational quality for ensuring the success of businesses. AI-based chatbots would help the manpower of a business to focus on other important core activities. Therefore, the future of chatbots would definitely call for maintaining the ideal balance between AI technology and humans.
More Focus on Personalization
More and more businesses are turning towards the adoption of chatbots. With almost more than 80% of businesses interested in implementing chatbots, the chatbot trends in 2021 would draw the focus towards personalization. Chatbots are expected to become more human in the coming years for providing better support.
Many technology providers are presently working on improvisation for human aspects of chatbots, thereby reducing misinterpretation of requests. At the same time, chatbot trends would also focus on developing capabilities for understanding the nuances in human dialogue or the accents and cultural dialects of customers. Basically, we can look at chatbots with better conversational intelligence in the future.
Chatbots Will Transform the Workplace
Chatbots have also played a crucial role in developing new social connections and networks. The future of chatbots will help marketers in attracting customer attention while delivering the desired value in all customer interactions. At the same time, chatbots could help in addressing various internal tasks by pre-selecting certain actions. The consistently increasing collaboration among humans and chatbots could mean the development of a new symbiotic relationship.
Businesses can leverage this symbiotic link between employees and chatbots for streamlining internal operations and improving efficiency. The gradually rising use of AI-based chatbots in the workplace presents one of the promising chatbot trends for the future. Chatbots will support communications with employees, employee onboarding processes, and transactional functions related to HR.
Increasing Investment in Chatbot Development
The most notable mention among chatbot growth statistics refers to the fact that over 50% of businesses would spend more on developing chatbots annually in comparison to mobile app development. Chatbots can deal with the first level of questions and answers with customers and direct them to relevant destinations. Therefore, many customer experience professionals perceive that annual investments in the implementation of chatbots can overshadow those in traditional mobile app development.
However, companies that are new to the world of chatbots must take the first step in understanding the technology. It is important to follow a strategic approach for making the optimal use of chatbot technology. With profound attention turning towards chatbot development, enterprises would focus more on the experience of users with chatbots.
Formidable Rise in ROI
Another prominent mention among chatbot future trends refers to prospects for higher ROI with limited efforts. According to Accenture, around 55% of users agree to this fact, thereby establishing a sense of credibility with the trend. Conversational chatbots could help in streamlining and automating operations for startups as well as large enterprises.
Ultimately, chatbots would play a vital role in improving productivity. The continuous evolution of chatbot technology with user requirements in mind is another promising factor among chatbot trends. The faster development of AI systems showcases the possibilities for the rising of advanced systems. Therefore, chatbots can be tailored for focusing on niche issues by leveraging their domain expertise.
Therefore, it is clear that the notable chatbot trends for the future present a favorable impression of the chatbot industry. A few years ago, it would have been difficult to imagine people talking to bots for answers and solutions. However, technology plays numerous miracles, and chatbots are definitely one of them. In the modern business environment, repetitive tasks and endless hours of answering same questions can reduce worker productivity.
On the contrary, chatbots could help in automating the customer support process by resolving common questions easily. Furthermore, the gradual inclusion of AI and machine learning capabilities in chatbots would improve their personalization and adaptability. Learn more about chatbots with eBotify and know how chatbots can benefit your industry right now!