Conversational AI Chatbots To Enhance Ecommerce Customer Service

Helping Businesses engage more effectively with their customers.

Woman using chatbot on smartphone doing shopping

The E-Commerce market has become the need of the hour and has seen a sudden boom. With the surge in user demand, it has become necessary to maintain the uninterrupted flow of services round the clock. Matching up with the pace of the growing need of buyers is very important to maintain your position on the online commerce market. When companies found it difficult to keep up with the pace of the growing needs of the customers and adapt as per them, they switched to automation. As a result, we have introduced AI chatbots for eCommerce that can make your job easy and amplify customer-driven and customer-centric practices through conversational chatbots.

E-Commerce Industries have a variety of chatbots that are used to make the customer experience more seamless.

1. New Customer Acquisition
2. Promote Marketing Campaigns
3. Converting Abandoned Carts
4. Automated Support for FAQs
5. Provide Recommendations
6. Notifications and Reminders
7. Payment Processing
8. Customer support manager
9. Proactive Communication with Customers
10.Payment Processing
11.Customer Feedback Collection

Infographic of chatbot benefits.

Business Benefits

Mass Message Delivery

Chatbots make the whole communication process easier by reducing time lags. Brands can send personalized messages regarding discounts, special offers, etc. to loyal customers across various platforms and increase conversion rate..

Offer Personalized Responses

Consumers love customisations. So they are more likely to make a purchase from a brand that provide customisations. Chatbots can provide personalized experiences to every customer.

Business Revenue Generation:

Chatbots help in attracting potential business leads by asking relevant questions. Some of these clients are forwarded to the sales team or being scheduled for further discussion, which in return helps in sales conversion.

24X7 Customer Support:

Businesses are not required to train personnel to manage initial customer inquiries on the website’s home page. A 24×7 service is not possible for a human; therefore, chatbots do that part.

Improved Customer Experience:

The development of the business also depends on the speed of your engagement with your clients. Chatbots analyse customer response and offer data within seconds. In addition, chatbots represents the brand as they manage the inquiries in the initial stage, offering customer satisfaction and solving their problems with effective guidance.

Improve Team Productivity:

Today chatbots are replacing the humans with 24*7 automated customer services in the business. Though a total replacement is not possible, but it will only solve the initial queries of the clients. This whole process helps in automating sales and improving the productivity of the team.

Low Human Errors:

Mistakes are inevitable when it comes to manual work, which may lead to mistakes in managing customer information or sharing the price information of products. On the other hand chatbots deliver error-free services with fewer complications. The inbuilt features of chatbots make them more accurate in managing customer informations.

Instant Response:

During an inquiry, the chatbot offers an instant responses which are based on feedback and FAQs

Managing Complex Queries:

The AI-powered chatbots collect information from the initial interaction with customers. It helps in dealing with questions and inquiries on the initial level. Chatbots were very beneficial during Covid 19 pandemic because people were supposed to keep distance. One of its examples is Genpact’s AI-powered chatbot named Amber that actually replaced humans by asking them questions and capturing the answers in real time.

Time Saving:

Using AI-powered chatbots help in saving time in initial inquiries from customers. It helps save time with quick replies, and the customers need not wait for a longer period of time to get their queries solved. According to Juniper Research, chatbots are expected to save 11 billion dollars annually for the retail, banking and healthcare industry by 2023. Almost 2.5 billion dollars of customer service hours can be saved by 2023.

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Customers Benefits

Chatbots never get angry

Chatbots are machines and they don’t have any emotions, which is why they won’t ever get annoyed or stressed upon getting a question asked multiple times.

Not everybody wants to chat with a human

People who are introverts in nature or that are not fluent in speaking a particular language might prefer speaking with bots rather than human.

Chatbots are experts in all areas

Sales? Shipping? Payment methods? You name it and a chatbot will solve all your queries about everything. Chatbots centralize all your customer support which is the best way to satisfy your customers.

Chatbots speak any language

Your customer can be from any part of the world speaking any kind of language, which you might have not even heard. So chatbots help you in serving customers from all corners of the world.


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