• An A.I.-based personalized chatbot can encourage patients by addressing misunderstandings and any troubling concerns a patient might have about an exam or a procedure.
• Chatbots can deliver helpful and comforting information in a responsive and conversational way through a social app, in an email, or even via a text.
• Doctors and researchers can also monitor patient satisfaction, cancellations, no-shows, as well as see successfully completed exams by with the aim of a chatbot app.
A health chatbot can be the first line of contact between a doctor and a patient. NLP algorithms built into a chatbot can analyze and answer general health questions. Patients shouldn’t be reaching out to their physicians or nurses with every health questions under the sun. Instead chatbots can disseminate information general questions to help diagnose minor but common problems.
Patients won’t always reach out to their physician or nurse with simple and most basic health questions but they will turn to chatbots instead. If the health chatbot cannot answer the question properly, it can be programmed to transfer the case to a real-life doctor, in real-time.
Chatbots can monitor and improve a patient’s emotional health with quick personalized conversations that utilize standard psychological interview and recommendation techniques. To further help one improve a patient’s emotional health, a chatbot can track mood and monitor the patient’s emotional health. As a patient interacts with it, the chatbot learns more about the patient’s unique health issues, then tweaks the experience to best fit the patient’s health needs.
With each passing day, chatbots are acting in more and more human-like ways. They are now even moving into the domain of humans – empathy and feelings. Feeling lonely, just download and chat with Replika, an A.I. friend who won’t judge you when you divulge your deepest and darkest secrets to it. Or talk to Woebot, a suite of clinically-validated therapy programs that address many of today’s mental health issues through its chatbot. Woebot can help with generalized anxiety and depression, or postpartum depression, adult and adolescent depression, and even substance abuse.
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