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Customer-facing operations

24/7 Customer service
With chatbots operating 24/7, customers can get assistance at any time it is needed. Improved customer service means happier customers, which means more new and returning customers. Chatbots can let customers check their account balances, transfer money, learn about interest rates, change their billing addresses, and more. Chatbots can also be programmed to upsell and cross-sell to customers.
Onboard customers

Chatbots can be used to onboard customer quickly and efficiently. Chatbots can play a pivotal customer acquisition role by “conversing” with potential customers while they are visiting a landing page, filling out a loan application, or more.

Chatbots can pre-populate fields on landing pages and within application forms, thereby reducing the customers wait time and alleviating some of the worst parts of the banking process, the paperwork. This could expedite the loan process. Customer service like this will be recognized and rewarded.

Payments
A chatbot can create invoices and assist with different kinds of payments and transfers. By linking a PayPal account to a chatbot, users can create invoices and pay for orders automatically.
Fraud Detection
Security is imperative when transferring money and financial assets online. By querying a current user, a chatbot can detect fraud as well as filter and evaluate a user’s responses and input information to detect any potentially suspicious activity.
Q&A
Chatbots can return pre-programmed answers to a company’s frequently asked questions (FAQs), such as location, types of service, rates, refunds, destinations served, delivery terms, and more.
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MINDPATH TECHNOLOGY LIMITED
3rd Floor ,
86-90 Paul Street,
London,
EC2A 4NE

India Address

MINDPATH TECH PRIVATE LIMITED
103, Om Gurudev Plaza,
Scheme No. 54 (Mechanic Nagar Extention),
Indore MP 452005 IN

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