The eCommerce market has become the need of the hour and has seen a sudden boom. With the surge in user demand, it has become necessary to maintain the uninterrupted flow of services round the clock. Matching up with the pace of the growing need of buyers is very important to maintain your position on the online commerce market. When companies found it difficult to keep up with the pace of the growing needs of the customers and adapt as per them, they switched to automation. As a result, we have introduced AI chatbots for eCommerce that can make your job easy and amplify customer-driven and customer-centric practices through conversational chatbots.
E-Commerce Industries have a variety of chatbots that are used to make the customer experience more seamless.
- New Customer Acquisition
- Promote Marketing Campaigns
- Converting Abandoned Carts
- Automated Support for FAQs
- Provide Recommendations
- Notifications and Reminders
- Customer support manager
- Proactive Communication with Customers
- Payment Processing
- Customer Feedback Collection
Chatbots never get angry
Chatbots are machines and they don’t have any emotions, which is why they won’t ever get annoyed or stressed upon getting a question asked multiple times.
Not everybody wants to chat with a human
People who are introverts in nature or that are not fluent in speaking a particular language might prefer speaking with bots rather than human.
Chatbots are experts in all areas
Sales? Shipping? Payment methods? You name it and a chatbot will solve all your queries about everything. Chatbots centralize all your customer support which is the best way to satisfy your customers.
Chatbots speak any language
Your customer can be from any part of the world speaking any kind of language, which you might have not even heard. So chatbots help you in serving customers from all corners of the world.
- Interact and transact with your travellers and guests seamlessly across 30+ messaging channels using our Single API for Messaging.
- With one click Bill Pay, you can offer your customers easy payment options via payment messages.
- With one click exchange, you can offer your customers easy exchange options via messages.