Customer expectations in the banking industry are evolving like never before. Deliver great value to your audience by leveraging the intelligence of chatbot with a human touch to improve customer service and make everyday tasks convenient and seamless. An excellent AI banking solution will help you automate and streamline processes to gain prominence across banks’ operations.
Banks have a variety of chatbot use cases to leverage and deliver great experiences to their customers.
- New Customer Acquisition
- Automated Support for FAQs
- Notifications and Reminders
- Proactive Communication with Customers
- Assistance with Financial Advice
- Account Monitoring
- Payment Processing
- Fraud Prevention
- Customer Feedback Collection
Let your customers view, apply or check loan eligibility, pay instalments & calculate interest.
Guide customers to add/update beneficiary, check transfer limit and more.
Automate sending e-statements, checking account balance, interest, etc.
Customers will be able to get answers to any of their queries at home.
- AI-enabled Chatbots facilitate real-time agent chat experience, enabling agents to connect with customers across websites, mobile applications, social media platforms, and business messaging platforms.
- Let customers contact you using their preferred messaging platforms enabling a true omnichannel customer experience. Customers can chat through any digital touchpoint across 30+ messaging channels – Web, WhatsApp, Messenger, and many more!
- With advanced APIs, get pre-built, customizable sequences to plug in, use and accelerate the automation of key banking workflow.