With chatbots operating 24/7, customers can get assistance any time they need it. Improved customer service means happier customers, which means more new and returning customers. Chatbots can provide stock information as well as be programmed to upsell and cross-sell to new and/or returning customers.
One day self-driving trucks from Tesla and/or Nikola may fill the roads, but until that time logistics companies will rely on drivers to deliver their goods. Chatbots can assist here. An updated roster showing personnel currently working, on standby, on vacation, on sick leave, or taking a day off can be changed instantly and this information can be immediately disseminated to a select group of individuals or all interested parties.