Customer-facing operations

24/7 Customer service
With chatbots operating 24/7, customers can get assistance any time they need it. Improved customer service means happier customers, which means more new and returning customers. Chatbots can provide stock information as well as be programmed to upsell and cross-sell to customers
Transfer money
Transferring money can sometimes be an extremely tedious on a website or through a mobile banking app. Fintech users, however, can log into their fintech company’s app and request a chatbot to transfer money to a friend’s or business’s account. The chatbot acquires all the necessary information to transfer the money then completes is swiftly and securely.
Onboard customers
Chatbots can be used to onboard customer quickly and efficiently. Chatbots can play a pivotal customer acquisition role by “conversing” with potential customers while they are visiting a landing page, filling out a loan application, geting a quote, or one of a hundred other requests. Chatbots can pre-populate fields on a landing page or within online application form, thereby reducing the customer’s wait time . This can alleviate some of the worst parts of the banking process, the paperwork. This can expedite the loan process. Customer service like this will be recognized and rewarded.
A chatbot can create invoices and assist with many different kinds of payments and financial transfers. By linking a PayPal account to a chatbot, users can create invoices and pay for orders automatically.
Fraud Detection
Security is imperative when transferring money and moving financial assets around online. By querying a current user, a chatbot can detect fraud as well as filter and evaluate a user’s responses to detect any potentially suspicious activity.
Personnel information
One day self-driving trucks from Tesla and/or Nikola may fill the roads, but until that time logistics companies will rely on drivers to deliver their goods. Chatbots can assist here. An updated roster showing personnel currently working, on standby, on vacation, on sick leave, or taking a day off can be changed instantly and this information can be immediately disseminated to only a select few or all interested parties.
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