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chatbot myths and facts

8 Common Chatbot Myths and Facts Behind Them

Are you the one who hasn’t yet implement chatbots in your business due to some myths? If yes, we’ll take you through the journey of common chatbot myths and the facts behind them.

The latest development of chatbots is revolutionizing the customer experiences on digital platforms today. While it has become a trending technology, there are still a number of chatbot myths that limits business from making the most of it. Debunking the myths can provide you with clarity on how chatbots can be beneficial for your business. Let’s dive in!

Revealing Facts behind Common Chatbot Myths

Chatbots are not just the buzzword, but a technology that has been revolutionizing business growth with many benefits. But when technology expands, there arises a number of myths regarding that technology. The same has happened with the chatbots. So, in this discussion, we will debunk the common chatbot myths to reveal the facts behind them.

1. Chatbots are only meant for some industries

One of the most common misconceptions is that chatbots are designed for some specific industries only. Most people believe that it is meant for the customer service sector only. However, this is not true. 

As per true chatbot facts, enterprise chatbots are actually helpful for various industries such as finance, tourism, eCommerce, educational institutions, and more. By automating the repetitive tasks, the chatbots help in freeing the employees to engage in the more strategic and focused tasks. 

2. Chatbots will replace humans

Many employees of businesses are reluctant about chatbots as they think that chatbots will replace humans and take away their jobs. However, this is completely a myth that needs to be cleared. As per real facts about chatbots, they are actually helpful in reducing the workload of humans and freeing the employees. 

Chatbots perform routine tasks that often tire and annoy the employees, such as receiving requests, answering FAQs, and generating leads. They won’t take away the jobs of humans but provide the employees with more time to focus on other core tasks that the bots cannot perform. It helps in providing quicker and better services to the customers.

3. Chatbots are Limited to Texts Only

Chatbots are restricted to text-based technology is one of the most popular chatbot myths that limit businesses from adopting the latest technology. At the same time, it is true that text-based chatbots are widely used, but they are not the only type available. To meet the growing demands of customers, chatbot technology is evolving continuously. 

Voice chatbots are evolving that can recognize and understand human speech and enable customers to verbally interact with the chatbots. Moreover, you can even add visual images and graphics to the chatbots to enhance the overall experience of your customers and engage them better with your brand. 

4. Chatbots are a new technology

Most people think that chatbots have evolved only three to four years back. But as a matter of fact, chatbots have their roots in the distant past. The first chatbot, named ELIZA, was actually created in the year 1966. 

Chatbots are increasingly becoming popular in recent times and are being available on a number of devices. However, they are not a new technology. The technology is rather developing now and benefiting various businesses in different ways.

5. Chatbots cannot personalize responses

If traditional chatbot facts were to be considered, this might would be true as understanding the context was difficult for the traditional chatbots. However, with the latest developments and use of AI technology, this is now untrue. 

The use of AI technologies such as Knowledge Graph Technology and Natural Language Processing (NLP) enable the chatbots to engage in relevant conversations. It enhances the capabilities of chatbots to process the intent of the users better and provide more personalized responses. This will help in meeting the needs of the users and ensuring optimum customer satisfaction.

6. A chatbot is easy to build

It is a true fact that employing chatbots can make your business operations and processes a lot easier. However, it is completely a myth that developing a chatbot is quite easy. As a matter of fact, a significant amount of time and immense effort is required to develop an efficient chatbot.

The proficient developers need to adopt appropriate strategies to recognize the functioning pattern of the chatbots. Then they need to program the software using the right codes and ensure that it is able to provide satisfying answers to the users.

7. Chatbots will kill mobile apps

This is another common myth about chatbots that needs to be debunked. Chatbots won’t replace mobile apps. Both have different functionalities and tasks to accomplish, and so they will continue to co-exist.

While chatbots offer an easy way to avail of the required information, mobile apps are all about downloading and storing different information. Moreover, chatbots require different mobile apps like Slack, Facebook, and more to provide a conversational experience. Businesses can leverage both mobile apps and chatbots to reach out to more customers and experience optimum growth.

8. All chatbots use AI

Many people have the misconception that all chatbots use AI. While it is true that the use of AI-based chatbots is increasing recently, there are other chatbots too that employ simple autonomous processes.

Businesses today are opting for rule-based chatbots to understand the context and intent of users better. With ML and NLP capabilities, the chatbots can provide relevant answers to the users. 

Bottom Line

Now that you have a clear understanding of the real facts about chatbots adopting them for your business will be easy. Having an idea of the chatbot myths and the facts behind them can help you get rid of the misconceptions and reap the maximum benefits of chatbots.

Don’t think much and take the right step to see significant business growth. If you still have any doubt, contact us at ebotify and our experts will help you clear your doubts.

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