Have you recently come across a chatbot on the website of a business asking you for any questions they can offer solutions to? Chatbots have definitely arrived as one of the prominent technological advancements in recent times with continuously evolving functionalities. Earlier, chatbots were programmed to respond to specific customer queries, such as answering common questions by customers from a list of responses assigned earlier to the chatbot.
Nowadays, chatbots are integrating functionalities of AI and machine learning for a better understanding of customer queries. So, what about the future of chatbots? Will chatbots continue to develop as promising solutions for brands to communicate with customers and their marketing? Let us find out what the experts have to say about the future of chatbots in 2021 in the following discussion.
What will be the Future of Chatbots – 2021 and Beyond
The future of any innovative technology relies prominently on the scope of flexibility for introducing new advancements without restrictions. The rapid development of chatbots is clearly indicating a bright scope for the future of chatbots. However, it is quite difficult to obtain a clear picture of the future of chatbots in 2021. Therefore, it is quite important to find out the notable trends with chatbots expected for the future. Let us take a look at some of the prominent chatbot statistics 2021 to get a clear glimpse of the future of chatbots.
Trends Regarding Chatbot Adoption
On-demand messaging has gained considerable popularity in recent times. Therefore, the preferences of customers for communication have also changed considerably. The future of chatbots would depend largely on the ways in which they transform the interaction of businesses with existing and potential customers. Almost 80% of businesses are more likely to add some type of chatbot system in 2021, largely in the finance, real estate, travel, and education industries.
Chatbots could help businesses in achieving around 30% of customer support costs in savings. In addition, chatbots are extremely popular among baby boomers and Millennials, with more than 50% of customers perceiving that businesses are always open. Another prominent mention among chatbot future trends refers to the fact that there were over 300,000 active chatbots on Facebook as of 2016.
Trends Regarding Chatbot Usage
It is also important to view the future of chatbots from the perspective of a number of users. Technological advancements in communication have enabled customers to explore information or connect with customer service easily and faster. Chatbots present promising solutions for real-time help when customers ask for it and need it.
The chatbot trends in 2021 related to chatbot users indicate that almost 69% of consumers choose chatbots for their ability to deliver faster solutions to simple questions. Around 95% of consumers perceive that customer service gets better only with chatbots.
Furthermore, almost 67% of customers worldwide have stated that they have used a chatbot for customer support in the last year. In addition, around 37% of consumers are always looking for faster responses from emergencies. At the same time, almost 33% of consumers prefer to use chatbots for making dinner reservations, hotel bookings, and placing online orders.
Expected Improvement in Chatbots in the Future
All these existing elements are clearly reflective of the future of chatbots expected in 2021. By 2024, the worldwide chatbot market is all slated to cross the value of more than $1.3 billion. Therefore, many experts are contemplating chatbot future trends that would shape them up for the future. One of the most commonly predicted trends in chatbot statistics 2021 refers to the humanization of chatbots.
There are many important challenges that come across when thinking of improving personalization with chatbots. Chatbots are more likely to develop abilities for executing technical commands by users. In addition, chatbots will most probably develop capabilities for processing the intent of customers and solve concerns of misinterpreted responses and requests.
Another prominent highlight in the future of chatbots refers to the development of conversational intelligence in chatbots. They can develop skills for processing the implied intricacies in customer messages, thereby resolving concerns of inadequate conversation. Chatbots would also most likely work on improving functionalities for understanding different cultural meanings and accents.
In addition, the future of chatbots would also involve messaging platforms playing the role of drivers for growth of chatbots. In addition, the future trends associated with chatbots also indicate the possible rise in mainstream recognition for voice bots. Furthermore, chatbots are also expected to show promising results in streamlining the internal workflows in an organization.
On a concluding note, it is clearly evident that the future of chatbots definitely has many interesting prospects. Businesses could capitalize on chatbots and the numerous benefits of their existing functionalities in the long run. As the world moves gradually towards digital platforms, chatbots can be the key ingredient for bringing businesses and customers together.
Furthermore, the prospects for developing personalization in chatbots will also help in offering the ‘human aspect’ missing in chatbots. So, it is reasonable to state that chatbots will turn into a prominent primary marketing channel for businesses in the future. Connect with us to know more about chatbots right now and explore future trends associated with them!